FAQ's

Most airlines offer an online check-in service either 24 or 48 hours before departure. To check in, please visit the airline's website. You'll need your airline reference number which can be found in your booking documents that have been emailed to you. Alternatively, you can also find this information when you click through to the "My Booking" section of our website.

Once checked in, please keep track of your flight times to make sure there have been no changes. If your flight is delayed, it's worth contacting your transfer provider and hotel directly just to let them know.

If you need to change your travel times or dates, you can request flight changes through us, depending on who you’re flying with.

Please be aware that, if the new date or time of your preferred flight is higher in price than your original ticket, you will need to pay the difference. Changes are also subject to a £35 amendment fee.

Sometimes, airlines need to amend their flight schedule, resulting in a change or cancellation of flights. However, this is usually done well in advance to give you plenty of time to choose a replacement.

Flight changes are classed as either ‘minor’ or ‘significant’ and affect how we’re able to help you.

A minor flight change can be classed as changes to your departure time; generally anything less than 12 hours, or a change of regional airport.

Unfortunately, there isn’t much we can do to help with minor flight changes. This is because, when you book a flight, you agree to accept the airline’s terms and conditions around minor flight schedule changes. As a result, airlines tend not to offer compensation in these instances.

A significant flight change includes changes to your departure time over 12 hours, a change in non-regional airport or a flight cancellation.

If you face a significant schedule change or cancellation, we’ll try to find you a suitable alternative flight. If we find alternatives and you choose not to accept them, we will work with the airline and suppliers to provide you with a credit note to use at a later date, minus a £75 cancellation fee to cover our costs.

If you miss your flight for whatever reason, you should be to speak to your airline to try and get rebooked on the next available flight as soon as possible.

Please note, we can’t offer a refund for missed flights and you’ll have to pay for a new ticket.

For the other elements of your booking, such as transfers and hotel reservations, you'll also need to get in touch directly with the providers to inform them of your new arrival time. You can find their contact details in your booking documents, or on the "My Booking" section of our website.

You can find the luggage allowance included with your flights, or any extra bags you paid for, within your booking documents. These are attached to your booking confirmation email we sent you, and are available in the "My Booking" section of our website.

If the specific luggage weight or amount isn’t stated on your documents, you can find your allowance within the bookings area of your airline’s website.

Yes! If you would like to include additional luggage after booking your holiday, you can add this by either calling us or directly through the airline’s website for an extra charge. You'll need to use your airline reference number in your booking documents to access your flights on the airline’s website.

The cost of adding checked luggage varies depending on the airline you’re travelling with.

Sometimes. Whether luggage (checked or carry-on) is included in the price of your holiday is usually down to the airline you’re flying with.

You can find out whether any luggage is included before you book, on the summary page before you check out or you can ask us before you book.

It's worth noting that most airlines, especially those that fly to short haul European destinations, don't include carry-on or checked luggage as standard, other than a personal bag or item that can fit underneath the seat in front of you.

Special luggage is defined as: golf bags, skis or snowboards, bikes, baby luggage or surfboards

If you’re travelling with special luggage, please make sure you let us know before you travel, so we can add these to your booking.

Please note that special luggage comes at an additional cost.

You’ll be quoted a price and, if you’re happy to accept, your booking will be updated to reflect the addition.

We’ll then send you new booking documents via email, which will list your special luggage. If you have booked a transfer, we will also make sure the vehicle can accommodate the extra luggage.

In the unlikely event that anything should happen to your luggage, you will need to report this to the relevant authorities immediately, especially if you suspect that they have been stolen.

For lost or damaged luggage, please report this to your airline at your arrival airport and complete any forms they provide you. Keep hold of a copy for insurance purposes.

If you need to pay for essential items while abroad due to lost luggage, please do keep all of your receipts as you'll need them to process any reimbursement claims through your airline or travel insurance company. Please do ensure you check your airline's website or your travel insurance to see what items they will reimburse you for and what the process for claiming is.

Non-refundable rooms are accommodation types that lack flexibility, meaning if you need to amend or cancel your booking, you won’t get any money back.

Often available at special rates, these rooms usually require you to pay the entire cost upfront. If, at any point, you need to change names, dates or your duration of stay, you’ll need to cancel and re-book. You will be charged a 100% cancellation fee and the cost of a new room to do so.

From time to time, a hotel may decide to amend it's operating hours by shutting earlier than expected or opening later in the season. Usually when this happens, we’re made aware of the planned closure well before you’re due to travel so we have time to contact you and arrange new accommodation. Unfortunately, in a very small number of cases, we’re not informed by the hotel.

If you arrive at your hotel and it’s closed, please contact us as soon as possible so that we can find a suitable alternative accommodation for your holiday.

Yes, you can!

If you'd like to amend your booking after it's been confirmed (like changing a name or adding a passenger), you can request to do this up to 5 days before you depart.

All you need to do is speak to us and we'd be happy to assist.

Please be aware however, that along with any difference in cost and airline/supplier fees, each change is subject to a £35 amendment fee on top.

We accept payment by credit card (Visa, Mastercard, Amex) or bank transfer. If you choose to pay by bank transfer, please ensure that you include your booking reference number and the name under which the booking was made.

Additionally, we're able to offer direct debit options with low deposits on some package deals so do explore this if it suits your needs.

If you have any questions about payment options, please contact us.